Letwise rented out our property and then managed it for just a couple of months before our flat was sold to a new landlord. Throughout the process they treated us fairly well and responded to our concerns. We were disappointed to find the flat had only been half professionally cleaned (the insides of all the cupboards hadn’t been touched) but they apologised and said we wouldn’t be expected to clean them on check out then either (this was before we knew the place was being sold).
When we agreed to take the place, they corresponded with us effectively to get our references and our deposit. On the moving day, the electric wasn’t working and it seemed the previous tenant had taken the key. Of course, we’d rather they had checked the key was definitely there, but they guided me over the phone how to get a new one from the local newsagent and made sure to check in with me to ensure we got one and offered to come down themselves if we hadn’t. We had a couple of paperwork requests over the few months with them, and they were quick and helpful with them.
All in all, a good letting agent experience. Not perfect, but they’re nice people doing their job.