Absolutely terrible, we had our roof leaking and they were very slow to do anything about it, but now they are finally doing something about it. My wardrobe was falling apart when I came in September, and it took them 2 days to come and fix it. The house is very cold, we have no insulation. When we arrived our house was on business tariff which meant our gas and electricity ended up being £100 more for 2 months. Which is the landlord’s fault but she would not pay the difference. The reason I give them two stars is because one day I got locked out my room and they came out in 10 minutes to unlock it, which is pretty good.