Stupidly high agency charges for a sub-standard service. We were charged about £200 outright just as an initial fee for securing the flat. The deposit was about 1.5 times the rent, which is fairly standard. However the service is ridiculous. Takes months for them to fix anything, even replacing broken white goods, or fixing things they promised when you signed the contract. On the small plus, the staff are quite pleasant when you have to deal with them in person, but if you try phoning, you’ll often be put through to a random Scottish call centre instead.